FAQ

Frequently Asked Questions (FAQ)

1. What products do you sell?

We specialize in kitchen and home essentials such as dining tables, chairs, kettles, cups, dinner bells, and more — combining Italian design with everyday functionality.

2. Do you offer free shipping?

  • Italy & EU: Free shipping on all orders.

  • International: €16 flat rate. Free international shipping for orders over €60.

3. How long will delivery take?

  • Italy: 2–5 business days

  • EU Countries: 4–8 business days

  • International: 7–15 business days

You will receive a tracking number once your order has shipped.

4. Can I return or exchange an item?

Yes. We offer free returns and exchanges within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as received.

5. How do I start a return?

Simply contact us at support@matteoricci.top with your order number and reason for return. Our team will provide a prepaid return label and instructions.

6. When will I receive my refund?

Once your returned item is inspected and approved, your refund will be issued to your original payment method within 5–10 business days.

7. What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods available at checkout.

8. What if my order arrives damaged or defective?

Please contact us immediately at support@matteoricci.top with your order number and photos of the item. We will arrange a free replacement or full refund.

9. Do you ship internationally?

Yes, we ship worldwide. International shipping costs €16, or free for orders over €60.

10. How can I contact customer support?

You can reach us via:
📧 Email: support@matteoricci.top
📞 Phone: +39 0125783462 (Mon–Fri, 9:00–18:00 CET)